Public use
For projects released as community software: public documentation and best-effort issue reporting, where available.
No guaranteed response time.
Support
Support that scales with the project.
Explore the available project information and discuss direct technical support, implementation or migration assistance for your environment.
Direct technical support
Installation assistance, troubleshooting, configuration review and guidance for organisations using 113 HASH projects.
Scoped individually until standard plans are introduced.
Implementation & migration
Custom integrations, migrations, deployment support and engineering work delivered as a defined project or consulting engagement.
Quoted by scope, project or day rate.
Support language & service terms
Technical enquiries, project discussions and support can be handled in English or German. Product documentation may initially be available in English only.
Technische Anfragen, Projektabstimmungen und Support sind auf Deutsch oder Englisch möglich. Produktdokumentationen können zunächst ausschließlich auf Englisch vorliegen.
Support scope, availability, response times and pricing are agreed individually in writing. No guaranteed response time or service-level agreement applies unless expressly agreed.